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MSIT EXIN - Exceptions and Investigations

At present, exceptions and investigations are handled manually in most back-offices. The obvious reason is the excessive use of SWIFT free format messages for such purposes: 90 percent of exceptions and investigations are backtracked by MTx99 format messages! Therefore, banks are faced with rising costs caused by laborious processes, not to mention associated operational risks and the well-known effects on service level quality.

In the future, the new SWIFT Exceptions and Investigations messages in XML format will increasingly make the handling of exceptions and investigations easier. SWIFT's associated new set of rules is specifically designed to offer fully standardized communication between counterparties to all who use this service

MSIT-EXIN for faster responses

MSIT-EXIN by Management Solutions IT is one of the first SWIFT E&l applications to handle the full lifecycle of an investigation automatically. For cases that still require manual user intervention, MSIT-EXIN provides an intuitive graphical user interface allowing easy identification and processing of such messages.
MSIT-EXIN is a standard solution that uses proven technology and is designed for easy adaptation to your organization's specific needs. MSIT-EXIN complies with SWIFT E&l requirements: its level of standardization allows you to use it in your production environment within the shortest possible time. You leverage all advantages of SWIFT E&l by combining the relevant SWIFT components with MSIT-EXIN components by Management Solutions IT. All components are designed with the banking industry's business requirements in mind:
MSIT-EXIN supports all identified SWIFT E&l business processes. MSIT-EXIN is SWIFT certified and was awarded the SWIFT Ready Application Exceptions and Investigations 2008 Label.

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Your Benefits from MSIT-EXIN

  • Compliance with accepted industry standards
  • Secure communication channels
  • Real straight-through processing
  • Improved efficiency at lower costs
  • Higher customer satisfaction through better service
  • Quick Hit automatic answers to queries
  • Pre-defined solution designed for SWIFT E&I
  • Better inquiry response time and quality
  • Faster exception handling
  • In-time resolution of all pending exceptions and investigations
  • Full lifecycle support for exceptions and investigations
  • Easy integration with existing in-house systems
  • Modular concept based on cutting-edge technology and standards
  • Single platform for all MSIT SWIFT applications (MSIT-EXIN and MSIT-CARE for cash reporting)

MSIT - EXIN Functional Highlights

  • Full support of SWIFT Exceptions and Investigations
  • End-to-end management of investigation lifecycle
  • Case and message management functionalities
  • Use of adopted standards for the processing of SWIFT E&l
  • Flexible parameterization for easy customization and rapid implementation
  • Seamless integration with existing bank systems
  • Data import and export functionalities using state-of-the-art methods (flexible DB or API definitions)
  • FIN-and XML-message support
  • Add-on capability to enhance existing investigation solutions
  • Multi-entity architecture in a single system (for company-wide use in subsidiaries, branch offices, ...)
  • Multi-language support
  • Easy-to-use intuitive graphical user interface
  • Platform independence through use of cutting-edge J2EE
  • Communication with SWIFT via SAG/SAA or other EAI applications
  • Use of industry standards with a focus on high scalability and flexibility
  • Connection to email and other communication gateways (optional)


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